Do I need an email address to register with Wintersweet exchange?
Yes, you need an email address that you and only you have access to register.
Do I need a mobile phone number to register?
We do not verify your mobile number, but you need one.
Is there a minimum quantity to make a withdrawal of coins to my wallet?
Yes, the current minimum quantity for a withdrawal is 200, and we may change the quantity in the future, please check in the app when you are about to withdraw coins.
What kind of identity verification do I need?
Yes, please upload a piece of photo ID in the app. We accept passport, ID card and driver’s license.
Do I need to verify my identity when I make a withdrawal request?
Yes, you will have to upload a piece of photo ID, the amount that you are going to withdraw and the date on a piece of paper handwritten.
Is there a minimum quantity that I have to input when I place order?
Yes, the current minimum order quantity is 1, this may change in the future updates.
Is there a fee when I buy and sell?
There is a 1% fee for sellers only. There is no charge to buyers.
Is there a service charge for withdraw coins?
Yes, the current charge to withdraw coins is 15%. This may change this in the future.
Do I have to transfer JIN coins into Wintersweet to make payment?
No, you can make payment directly from your imtoken wallet.
Where can I find the wallet address for JIN payment?
You will get an email with the payment information inside, please monitor your inbox.
What if I forget to make the payment within required hours?
The seller may report in the app that you did not make the payment, and you will be suspended from trading in the system until you resolve the issue.
How long does a seller have to release the coins after the buyer make the payment?
You have up to 24 hours to release the coins.
What if my order is matched with Admin?
You will get an email with payment instructions.
As a buyer, what is time limit to make the payment?
When you get the notice from the app that your order matched with a seller(s), you have 24 hours to make payment, please check your email for payment details.
What is the level in my profile related to?
Every member will have their own level in their profile. The higher the level, the larger of an order they can place.
Can my level decrease?
Yes, if your trading volume falls in the trailing 30 days, your level will decrease.
We. Pudu Incubator Inc., reserve the right to explain the terms of the rules of trading on Wintersweet exchange.